I contacted the chat support on the website regarding my missing package. I spoke with a representative who informed me there was nothing he could do and suggested it might have been stolen. I have no knowledge of any theft; I just know I did not receive the order I paid for. When I requested to speak with someone else, he mentioned he could escalate the issue but couldn't process a refund since it exceeded $200. I don't see how that affects me; I still paid for the item. It’s the seller’s responsibility to ensure I receive my order, as that is a consumer right. As a first-time customer, this experience reflects poorly on their customer service. It feels like the company is more interested in taking money than helping customers. I wasn’t informed that orders over $200 wouldn’t be refunded, which seems unreasonable. For a well-known company, their lack of concern for customers is disheartening. This situation has made me hesitant to shop with them again, and I wouldn't recommend them to others either, as they seem indifferent to order issues. I wish I had seen the negative reviews before placing my order.
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