I had two vehicles on breakdown policies for a year through a comparison site. We didn't need to use the service during that time. When the renewal cost came in, it was over double from the previous year, so I decided to switch to another provider for a similar cover at a lower price. I opted out of automatic renewal and informed the company. I received an email expressing regret about my decision. However, on the renewal date, my account was charged for both policies, and additional products were added without my consent. I tried to contact the company by phone, but every option led me back to their website for online changes. Cancelling before the expiry date incurred excessive fees, and I couldn't reach anyone in customer service. We’ve now had to involve our credit card company to dispute the charges. I can’t comment on their recovery service as we didn’t need it, but their administration and customer service are extremely poor and concerning, especially since they debited my account without permission and added extra charges.
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With over 2 million customers, DCL is a Niche insurance business providing a number of specialist schemes in a number of diverse areas.
Our business and call centre is based in the UK, and we work hard to ensure that our customers are always satisfied with both our products, and the levels of service received.
We welcome all reviews, and if you're unhappy with anything then get in touch with us directly so we can resolve for you.See more
