MAJOR SCAM : I purchased European breakdown cover online (14 Feb), but never received any documents/policy number, despite the money being debited from my bank account. I cannot go through the website as it says it can't find an account with my email address and I have no policy number to use as an alternative. NO phone number unless I breakdown (dealt with by a different company) as the number they provide tells you to go onto the website! Sent THREE emails to admin and one to sales (no longer in use and redirected to sales!) and all have been ignored (got a read receipt for one of them) Having read the reviews, I have told my bank to put a stop on any further payments (eg autorenewal) and raised a dispute with my bank.
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With over 2 million customers, DCL is a Niche insurance business providing a number of specialist schemes in a number of diverse areas.
Our business and call centre is based in the UK, and we work hard to ensure that our customers are always satisfied with both our products, and the levels of service received.
We welcome all reviews, and if you're unhappy with anything then get in touch with us directly so we can resolve for you.See more
