Extremely Disappointing Service and Complete Lack of CareWe recently arranged for a Dyno-Rod engineer to attend one of our managed properties on behalf of our tenants, who were experiencing issues with both the shower and toilet draining slowly, along with the kitchen waste pipe. For context, we have used Dyno-Rod many times over the years and have always relied on them for professional, reliable service. Unfortunately, this latest experience has left us seriously questioning what has happened to the company.As usual, we informed Dyno-Rod of the issues in advance and requested that the engineer call upon arrival so I could meet them on-site to advise on the drainage system. I was already at the property—in another flat—waiting for the call. No call ever came. Several hours later, I instead received an email from our tenant saying the engineer had been and gone, and had only unblocked the toilet. No proper investigation, no assessment of the shower or kitchen drainage, and absolutely no communication.We asked the tenant whether they had been given any paperwork or a service report—nothing. I waited to see if anything would be emailed afterwards, but after a full week, still nothing.I called Dyno-Rod for an update and was told they would speak to the engineer and call me back. Twenty-four hours passed with no response. I called again and was told there was still no update. I made it clear how unacceptable the service had been and requested the job be cancelled, specifically asking not to be charged so that I could arrange for another company to do the job properly. It has now been a full day since that call, and again—no email, no call, no acknowledgement.I genuinely don’t know what has happened to Dyno-Rod. The total lack of care, customer service, accountability, and professionalism is astonishing. After this experience, it’s clear they simply do not care anymore, and we will be taking our business elsewhere.
Claim your business profile now and gain access to all features and respond to customer reviews.
Local experts with 24 hour emergency response across the UK. Wherever and whenever there’s a problem Dyno-Rod fly into action. We offer our services 24/7. Whether it’s your home, your business or industrial premises, we have the expertise and the specialist equipment to fix your problems and get things back to normal.
