We recently had to call on British Gas under our drains cover due to a blocked shower in our newly fitted bathroom. Despite trying everything ourselves—from plungers to drain unblockers—we couldn’t solve the problem. We were dreading the possibility of having to uplift our new flooring to access the issue, which added to the stress.British Gas arranged for Dyno-Rod to attend, and true to their word, an engineer named Jodie arrived promptly the next morning. From the moment she arrived, it was clear we were in capable hands. Jodie’s knowledge, professionalism, and calm approach were incredibly reassuring.She initially attempted to fix the issue via the shower trap and external manhole using a camera, but it soon became evident that the blockage was deep within the pipework. After exhausting all other options, we reluctantly agreed to remove a tile to gain proper access—something I had been dreading.Thanks to Jodie’s precision and care, we managed to remove a single tile without damaging the surrounding ones. Once we gained access, she quickly identified the culprit: a shampoo bottle cap lodged deep in the pipe, severely restricting water flow.It took time, teamwork, and a good dose of perseverance (and a bit of blood, sweat, and tears!), but with Jodie’s guidance and determination, we successfully removed the blockage using a combination of camera work and a specialist tool.Jodie was nothing short of amazing—her dedication, skill, and attitude were a credit to both Dyno-Rod and British Gas. She’s a true ambassador for the company and deserves recognition for her exceptional service.Since the visit, I’ve upgraded the trap to a better design, and fingers crossed we won’t have to deal with this issue again. But if we do, I’d want Jodie back in a heartbeat.Thank you again, Jodie.
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Local experts with 24 hour emergency response across the UK. Wherever and whenever there’s a problem Dyno-Rod fly into action. We offer our services 24/7. Whether it’s your home, your business or industrial premises, we have the expertise and the specialist equipment to fix your problems and get things back to normal.
