I am extremely disappointed with Dyson’s lack of accountability. My girlfriend’s Airwrap broke shortly after the warranty expired, so we paid for a professional repair out of pocket. Not only did Dyson charge us for the fix, but they then shipped the repaired unit to the wrong address and we never received the device. We have been trying to resolve this since January. Despite multiple contacts, customer service has no idea where the device is and refuses to provide a solution or a replacement. For a "premium" company, losing a customer’s property and offering zero resolution is completely unacceptable.
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