Review Time
I am extremely disappointed with Dyson’s lack of accountability. My girlfriend’s Airwrap broke shortly after the warranty expired, so we paid for a professional repair out of pocket. Not only did Dyson charge us for the fix, but they then shipped the repaired unit to the wrong address and we never received the device.
We have been trying to resolve this since January. Despite multiple contacts, customer service has no idea where the device is and refuses to provide a solution or a replacement. For a "premium" company, losing a customer’s property and offering zero resolution is completely unacceptable.
I am extremely disappointed with Dyson’s lack of accountability. My girlfriend’s Airwrap broke shortly after the warranty expired, so we paid for a professional repair out of pocket. Not only did Dyson charge us for the fix, but they then shipped the repaired unit to the wrong address and we never received the device. We have been trying to resolve this since January. Despite multiple contacts, customer service has no idea where the device is and refuses to provide a solution or a replacement. For a "premium" company, losing a customer’s property and offering zero resolution is completely unacceptable.
Dyson stole my airwrap and money! I am beyond disappointed and frustrated with Dyson. For a brand that markets itself as "premium," their customer service is a absolute shambles. My Airwrap broke down just after the two-year warranty expired, and I was forced to pay €125 for a repair. Little did I know, I was paying Dyson to lose my machine and ignore me.The nightmare started immediately:* Incompetence from Day 1: They generated a shipping label with the wrong address. I had to waste time contacting them just to get their own paperwork corrected before I could even send it off.* The "Repair" Black Hole: I sent it in and received an email on January 27th stating it was repaired and UPS would contact me. A week passed—nothing.* The WhatsApp Runaround: I’ve contacted them via WhatsApp multiple times. Every single time, I get the same scripted nonsense: "We’ve forwarded your query to the relevant team." That "team" clearly doesn't exist, because no one ever reaches out.* Broken Promises: I called on Friday 6th February and was promised a follow-up by Monday. Monday came and went in total silence.* The Final Insult: On February 12th, I called AGAIN I finally got someone to tell me the truth: they sent my Airwrap to the wrong address (the one I told them to fix at the start!) and it was sent back to their warehouse.The lady promised it would be resent immediately. It has been another week, and I still have no device and no tracking number.Dyson has taken my €125, they have possession of my expensive Airwrap, and they are providing zero solutions. This isn't customer service; it's theft. Avoid their repair service at all costs—they are quick to take your money but couldn't care less about returning your product.24.02.2026 EditI have contacted the customer service for the fifth time and still was not able to find out where my device is and when it will be returned to me. 02.03.2026 EditI contacted customer service on February 27th, but I still have not received any information about the whereabouts of my device or when (or if) it will be returned to me.
I have still NOT received the product I order 2 WEEKS ago, and no actual helpful support or information.I have had various follow ups via Dyson support calls, online, emails. Also followed up with UPS various attempts, NONE successful. This is the worst service I've experienced with online shopping.
Quite dissatisfied with the experience . The package arrived bent in a corner which was not an issue. But once opening the package , the main body had no protective paper around as other models have it . The cord was simply shoved into the case , as if in a hurry. The attachments were wrapped in some messy wobbly carton paper, not standing in place , and some of them with slight scratches. I initially thought that the box was a return but was in fact sealed. Definitely not what I expected. Dyson positions Airwrap as a premium product and charges the customer accordingly , but it fails to match the quality standards. Disappointed.
I have ordered a Dyson Airstrait and even after two weeks it hasn‘t been shipped. It showed the device was on stock. For the amount i paid for this device it took away all the joy. If you ask for high prices then offer high quality services
After several strange complications from Dyson side, i was able to return the Airstraight... I also saw that the returned arrived to them but after months of calls and mails, i hear different excuses about different things, but my money is not returned... Amazing... now end of October... even after receiving an email saying "sorry blablabl... transfer your money back in maximum 14 days" (one month ago)...i still don't have my money. A terrible disappointment with Dyson... and who knows whn that ends. I have just called them again... to hear the new excuse.. they are nice..just working for an extremely inefficient company.
Unfortunately, I made very bad experience with Dyson's customer service. End of June, I bought the Dyson Cool in the store and asked them to deliver it. The delivery with UPS went wrong. Although being at home, I got the notification that the item could not be delivered as nobody was there. Further, allegedly after 3 unsuccessful more delivery attempts the Dyson Cool was sent back to Dyson. It was not possible to redirect the delivery to another pick up store, as I did not get the UPS notification with a specific code and also otherwise it was not possible to get in contact with UPS. In the UPS system I could finally see that the item was taken over by a Dyson employee on 14 July 2025. Since then and after several calls to Dyson customer service, I am still waiting to get my money back!!! Every time I call Dyson customer service I get different and wrong answers!! This is really not acceptable and very disappointing from such a big company. Will never order again. Still hope to get the money back!!
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