Dyson stole my airwrap and money! I am beyond disappointed and frustrated with Dyson. For a brand that markets itself as "premium," their customer service is a absolute shambles. My Airwrap broke down just after the two-year warranty expired, and I was forced to pay €125 for a repair. Little did I know, I was paying Dyson to lose my machine and ignore me.The nightmare started immediately:* Incompetence from Day 1: They generated a shipping label with the wrong address. I had to waste time contacting them just to get their own paperwork corrected before I could even send it off.* The "Repair" Black Hole: I sent it in and received an email on January 27th stating it was repaired and UPS would contact me. A week passed—nothing.* The WhatsApp Runaround: I’ve contacted them via WhatsApp multiple times. Every single time, I get the same scripted nonsense: "We’ve forwarded your query to the relevant team." That "team" clearly doesn't exist, because no one ever reaches out.* Broken Promises: I called on Friday 6th February and was promised a follow-up by Monday. Monday came and went in total silence.* The Final Insult: On February 12th, I called AGAIN I finally got someone to tell me the truth: they sent my Airwrap to the wrong address (the one I told them to fix at the start!) and it was sent back to their warehouse.The lady promised it would be resent immediately. It has been another week, and I still have no device and no tracking number.Dyson has taken my €125, they have possession of my expensive Airwrap, and they are providing zero solutions. This isn't customer service; it's theft. Avoid their repair service at all costs—they are quick to take your money but couldn't care less about returning your product.24.02.2026 EditI have contacted the customer service for the fifth time and still was not able to find out where my device is and when it will be returned to me. 02.03.2026 EditI contacted customer service on February 27th, but I still have not received any information about the whereabouts of my device or when (or if) it will be returned to me.
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