Unfortunately, I made very bad experience with Dyson's customer service. End of June, I bought the Dyson Cool in the store and asked them to deliver it. The delivery with UPS went wrong. Although being at home, I got the notification that the item could not be delivered as nobody was there. Further, allegedly after 3 unsuccessful more delivery attempts the Dyson Cool was sent back to Dyson. It was not possible to redirect the delivery to another pick up store, as I did not get the UPS notification with a specific code and also otherwise it was not possible to get in contact with UPS. In the UPS system I could finally see that the item was taken over by a Dyson employee on 14 July 2025. Since then and after several calls to Dyson customer service, I am still waiting to get my money back!!! Every time I call Dyson customer service I get different and wrong answers!! This is really not acceptable and very disappointing from such a big company. Will never order again. Still hope to get the money back!!
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