In the second half of November 2025, I purchased a Dyson Nural hair dryer. After numerous phone calls and emails, I received no answer to my question: Why haven't I received the product I paid for? This week (3 months later), I received an email informing me that the refund process has been initiated. Why after three months? I want the product, not the money. How does Dyson Switzerland apply the law? Online purchases are legally binding. If the company cannot deliver the product, they must notify me definitively, not after three months.
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