Review Time
Unfortunately there is not option for 0 star.
The WORST experience i ever had with a company. I bought a flagship product from them 11 December for the New year's Eve, we changed our decision that we don't need it anymore before even arrives, the delivery man returned flawless and today 27 February still waiting for their refund.
Customer service is just a decorative call center that issues the ticket for Dyson and never are truly fulfilled. Even with a lawyer representative i still waiting my refund so long.
In the second half of November 2025, I purchased a Dyson Nural hair dryer. After numerous phone calls and emails, I received no answer to my question: Why haven't I received the product I paid for? This week (3 months later), I received an email informing me that the refund process has been initiated. Why after three months? I want the product, not the money. How does Dyson Switzerland apply the law? Online purchases are legally binding. If the company cannot deliver the product, they must notify me definitively, not after three months.
Ordered online a replacement part. Site was malfunctioning and we got debited on ApplePay without being able to provide a delivery address. One month and 5 calls to their customer service later, as the spare part hasn't been received (clearly no delivery address), no tracking number has been given (they don't have automated e-mail) and clearly no refund made we are still stranded. Terrible experience, loss of money and useless waste of time. Never again. So many similar products from competitors. Shame on you Dyson Switzerland !!
The Dyson Airwrap was a Christmas gift for my daughter. Within the first month, the round brush attachment proved defective and repeatedly pops off during normal use, making the product unusable for its main purpose.I’ve contacted Dyson four times (email, WhatsApp twice, and phone). Each time there was a different reason why they couldn’t help: technical issues, stock issues, wrong channel, or requests to repeat information already provided. There has been no ownership of the case and no clear resolution.What makes this worse is the tone of the responses. They are clearly AI-generated, full of “thank you for choosing Dyson” and “we value you as a customer,” while failing to actually resolve a very simple warranty issue. At this price point, that kind of scripted politeness feels more insulting than reassuring.When the Airwrap works, it works well. But the attachment I use most is defective, and replacing it under warranty should not require this much effortAddendum:The reply below from Dyson Schweiz appears to be an automated template and does not address the issue raised. As suggested, I again contacted Dyson via the WhatsApp link on the “Contact Us” page and was once more told they could not assist due to unspecified technical difficulties.This now marks a fifth contact attempt, across multiple channels, with no resolution and no case ownership. Repeatedly redirecting customers to non-functional support channels only reinforces the concern described above: scripted responses in place of effective customer service for a straightforward warranty issue.
UPDATE IN RESPONSE TO DYSON'S RESPONSE BELOW: I have once again called your customer support team and received exactly the same response. They cannot do anything to help other than send another request to the "owner support team" who choose to ignore every message and do nothing. How difficult can it possibly be to arrange collection of a faulty product and send out a new one. *******************************Shockingly poor service — ignored, delayed, and left without a working DysonMy Dyson arrived defective straight out of the box: it switched on by itself, the trigger didn’t work, and after charging overnight it wouldn’t turn on at all.I contacted Dyson via WhatsApp on Monday — no reply at all. I called on Wednesday and again on Friday, and both times I was told the exact same script: my case “needs escalation,” it will take 2–4 working days, and I should just be patient. No action, no urgency, no ownership.Even worse, I was told that once someone eventually gets back to me, I’ll have to send the faulty device back and then wait until Dyson receives it before they even consider sending a replacement. Yet I can’t return anything because the very team who must authorise this isn’t responding.So after a defective product and three attempts to get help, I’m still stuck with a non-working device and zero support.For a premium brand, this level of service is unacceptable. If Dyson can’t provide an immediate replacement, I’ll be requesting a refund and initiating a chargeback.A truly awful experience — avoid.
Unfortunately there is not option for 0 star.The WORST experience i ever had with a company. I bought a flagship product from them 11 December for the New year's Eve, we changed our decision that we don't need it anymore before even arrives, the delivery man returned flawless and today 27 February still waiting for their refund.Customer service is just a decorative call center that issues the ticket for Dyson and never are truly fulfilled. Even with a lawyer representative i still waiting my refund so long.
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