The Dyson Airwrap was a Christmas gift for my daughter. Within the first month, the round brush attachment proved defective and repeatedly pops off during normal use, making the product unusable for its main purpose.I’ve contacted Dyson four times (email, WhatsApp twice, and phone). Each time there was a different reason why they couldn’t help: technical issues, stock issues, wrong channel, or requests to repeat information already provided. There has been no ownership of the case and no clear resolution.What makes this worse is the tone of the responses. They are clearly AI-generated, full of “thank you for choosing Dyson” and “we value you as a customer,” while failing to actually resolve a very simple warranty issue. At this price point, that kind of scripted politeness feels more insulting than reassuring.When the Airwrap works, it works well. But the attachment I use most is defective, and replacing it under warranty should not require this much effortAddendum:The reply below from Dyson Schweiz appears to be an automated template and does not address the issue raised. As suggested, I again contacted Dyson via the WhatsApp link on the “Contact Us” page and was once more told they could not assist due to unspecified technical difficulties.This now marks a fifth contact attempt, across multiple channels, with no resolution and no case ownership. Repeatedly redirecting customers to non-functional support channels only reinforces the concern described above: scripted responses in place of effective customer service for a straightforward warranty issue.
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