UPDATE IN RESPONSE TO DYSON'S RESPONSE BELOW: I have once again called your customer support team and received exactly the same response. They cannot do anything to help other than send another request to the "owner support team" who choose to ignore every message and do nothing. How difficult can it possibly be to arrange collection of a faulty product and send out a new one. *******************************Shockingly poor service — ignored, delayed, and left without a working DysonMy Dyson arrived defective straight out of the box: it switched on by itself, the trigger didn’t work, and after charging overnight it wouldn’t turn on at all.I contacted Dyson via WhatsApp on Monday — no reply at all. I called on Wednesday and again on Friday, and both times I was told the exact same script: my case “needs escalation,” it will take 2–4 working days, and I should just be patient. No action, no urgency, no ownership.Even worse, I was told that once someone eventually gets back to me, I’ll have to send the faulty device back and then wait until Dyson receives it before they even consider sending a replacement. Yet I can’t return anything because the very team who must authorise this isn’t responding.So after a defective product and three attempts to get help, I’m still stuck with a non-working device and zero support.For a premium brand, this level of service is unacceptable. If Dyson can’t provide an immediate replacement, I’ll be requesting a refund and initiating a chargeback.A truly awful experience — avoid.
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