It's infuriating. I purchased a vacuum for $999, and it stopped working after just 10 days. Troubleshooting didn't help, and after they sent a part, I waited 10 days only to be told there are stock issues. I requested a refund, but after a 5-week wait, they claimed I was outside the refund timeframe due to their delay. It’s frustrating. Customer service deserves a 0/5 rating, and response times are unacceptable. I advise against purchasing this brand unless you're ready for a battle.
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