Review Time
I ordered a fan and tried to cancel right away while the order was still 'processing'. The staff initially confirmed they would request the cancellation but later stated it was 'not possible' until after delivery. After some back-and-forth, I was informed they would open a cancellation ticket and instruct the courier to mark it 'return to sender', promising updates via SMS/email. However, the item was delivered anyway. To make matters worse, they acknowledged my current address, yet their email confirmed delivery to an old address I had clearly marked as outdated. Their message then stated they were 'unable to process' the return/cancellation because it had already been delivered, contradicting their earlier written assurance about return-to-sender and refund. This is not a premium customer experience; it’s chaotic, inconsistent, and a waste of time for customers. If the company can’t cancel an order that hasn't been dispatched (or can't stop a 'return to sender' once initiated), they need to improve their systems and stop making promises they can’t keep. I won't be purchasing from this company again, and I advise others to reconsider as well.
I ordered a hair dryer on 10th November 2025 and the first one I received was defective. I returned it and ordered a replacement, but unfortunately, the second one was also faulty. I've returned that one too, and now it's been almost a month without my hair dryer...
The styling tool is just 13 months old and still under warranty, yet I'm seeing black marks where the styling tools are added, possibly burn marks. I tried to book a service through online chat, but the representative scheduled me with the wrong service center and gave an incorrect return address. I’ve spent over an hour trying to resolve this issue with no progress. It’s incredibly frustrating that this is the level of service provided when you invest so much in their products. This experience has soured my view; I expected better integrity and support from the company.
It's infuriating. I purchased a vacuum for $999, and it stopped working after just 10 days. Troubleshooting didn't help, and after they sent a part, I waited 10 days only to be told there are stock issues. I requested a refund, but after a 5-week wait, they claimed I was outside the refund timeframe due to their delay. It’s frustrating. Customer service deserves a 0/5 rating, and response times are unacceptable. I advise against purchasing this brand unless you're ready for a battle.
I ordered an item directly from the brand and have yet to receive it after 4 weeks. When I inquired, they expected me to chase the delivery company for updates. Save yourself the hassle and purchase from retailers instead; they're much more reliable.
As a long-term customer, I've used various products and have passed older models to family. Whenever I faced issues, the support team was always helpful and professional. Simple repairs were handled promptly, and for more complicated issues, they kept me updated. Most of my experiences have been positive, ensuring my devices work well. Despite some minor concerns, I’ve always received satisfactory assistance and would still recommend their products.
I ordered a hair dryer on 10th November 2025 and received a defective product. After returning it, I ordered a new one, but the second item was also faulty. I returned it as well. Now, nearly a month has passed, and I still haven't received my hair dryer...
Compared to my older fan, this new version is not as quiet as advertised, and the materials feel cheaper. While it looks nice and is lightweight, the mismatched cable color is puzzling. The internal customer support is subpar. Paying significantly more for a product should come with better service, yet I had to repeat myself multiple times without resolution. After finally reaching an Australian representative, my query was resolved quickly, but the overall experience was frustrating. I may consider other brands for my next purchase.
Once again, I faced issues with point redemption from a purchase made through the brand’s website. After several months of waiting for my points to be credited, my inquiry was met with claims that the transaction was tracked elsewhere. The system is overly complicated and user-unfriendly, leading to delays and frustration. I won’t be doing business with them again, as their reputation is being tarnished by these ongoing issues.
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