I recently purchased two Dyson Hushjet Purifiers. While the hardware is fine, the customer support experience via Messenger was honestly some of the worst I have encountered.
I reached out with a specific, technical integration issue: the Hushjet registers in Google Home as a "Fan" device type rather than an "Air Purifier." This causes a functional clash where global voice commands for ceiling fans incorrectly trigger the purifiers.
Despite providing detailed screenshots and clear explanations, the "support" I received was a week-long loop of irrelevant, canned responses:
I was told to rename the device (which does not change the metadata device type).
I was suggested to use a different mobile phone to "separate" the machines.
I was bounced between a "Robot Team" and a "Connected Team" with no actual resolution.
It is clear that the support staff either do not read the conversation history or lack the technical literacy to distinguish between a "Device Name" and a "Device Type." After days of back-and-forth, I was simply told the machine is "a purifier and fan all in one"—completely ignoring the actual technical feedback provided.
For a premium brand, the lack of a competent escalation path for technical software feedback is unacceptable. If you value smart home integration that works, be prepared for zero help from their support teams if things go wrong.
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