I ordered a vacuum at the start of December, hoping to receive it by Christmas. Unfortunately, I faced one of the most exasperating online shopping experiences I've ever encountered. After several emails about shipping delays, the order was marked as “shipped” about 10 days later. However, the tracking number only showed “label created — item not received.” The carrier never had the package, and it was never actually on its way to me. When I reached out to customer support, they informed me that the item was being “returned to sender” and suggested I simply reorder. I’m unsure why I would consider reordering from a company that couldn't fulfill the initial order. They assured me that it wouldn’t happen again, but it was clear it wouldn’t arrive by Christmas. I requested to cancel the order and obtain a refund. That’s when things became even more absurd. I was told they cannot process a refund until the item is back at their warehouse — despite the fact that: • The package was never delivered to me • The carrier never received it • It’s not currently at the warehouse • I never had possession of the item at any point So somehow this “lost” package needs to return to the warehouse before I can get my money back. I also have to contact customer service again once that happens. This entire ordeal took about 40 minutes just to reach this stage, with no actual resolution. Honestly, I do not recommend ordering directly from the company online. Their customer service and refund process are not worth the hassle. If you want a product from this brand, purchase it from a different retailer that sells them. Ordering directly is a total waste of time and effort.
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Authentic, different and pioneering. Dyson solves the everyday problems that others ignore.
Established in 1995 in Bath, UK, we've engineered pioneering technology for healthier homes and businesses ever since.
We research, engineer and manufacture vacuum cleaners, hair care, air treatment, lighting and hand dryers in the UK, Malaysia, Singapore and the Philippines. All of our machines are designed to be long lasting, high performing and efficient.See more