Review Time
I cannot believe Dyson charges $500 for a hairdryer that doesn’t even turn on.
I purchased the Dyson Supersonic twice. The first one wouldn’t power on at all, so I returned it, assuming it was just a defective unit. I ordered a second one, and unbelievably, it had the exact same issue — completely dead straight out of the box.
At this price point, this is beyond unacceptable. It’s clear there is little to no quality control happening. A $500 “premium” hairdryer that won’t even turn on isn’t luxury — it’s a piece of shit.
Dyson markets this as high-end engineering, but my experience has been two unusable machines and a complete waste of time. Absolutely disgraceful for a brand that charges this much.
Battery failed after 11 months. Trying to get a replacement is a nightmare
Dyson communicates like AI and after three rounds they continue to stall and ask redundant questions. I believe their tactic is to wear you down. I don't trust them, I believe they are a cheap company and the founder should be ashamed. No more cheap Dysons f I r me. Problem never resolved.
They are unable to maintain stock of replacement parts. My battery pack has needed replacement since 12/29/25, and as of today, 1/15/26, it is still unavailable. A similar issue occurred when I required a filter replacement; they were out of stock then as well. If I didn't already own one, I would consider purchasing a different vacuum.
I bought The Dyson Cinetic Big Ball Animal + Allergy back in 2015, because we had 4 pets who shed an enormous amount of hair. My wife has extremely long red hair, that also sheds a lot. Combined with a mix of hardwood and carpeted floors in the house, and our allergies, I needed something powerful, and with a HEPA filter, that wouldn't clog. I researched a lot of vacuums from Kirby, Dyson, and other big name brands back then. I eventually bit the bullet, and bought this vacuum, and it's been by far the best one I've ever owned. I've now had it for 10 years, and it's just as good now as the day I bought it. Yes, like any appliance, you have to take care of them, and clean them once in a while. If you do, the vacuum will continue to perform like new. I've never once had to replace a part on this machine. I'm amazed even today, at how much dirt and dust it captures. Far more than any other vacuum I've seen or used, from deep in the carpet, easy maneuverability, and versatility of the attachments. I clean everything with this vacuum. I love that I can dump out the canister, without having to get my hands dirty, and go right back to cleaning, in a matter of a few seconds. It NEVER loses its immense suction power (unless of course, I accidentally sucked something large up to clog the hose, which is extremely rare). I can't give this vacuum enough praise. Was it expensive? Yes. Was it worth every penny? Absolutely. It's worth it's weight in gold.
I don't understand all of the negative reviews. Granted, I've never had to deal with their customer service side, which is probably a call center somewhere, hired out as a 3rd party, as most companies do these days. I understand sometimes things happen, or break. Quality Control misses things all the time. Some people expect a machine to do certian things, based on price or perception, that maybe just aren't realistic. Some people find the tiniest things to complain about. Sometimes it's a competency issue. There can be any number of things that cause someone to instantly be negative at something, even though it wasn't necessary the fault of the device or manufacturer. That's just the truth of things. Nothings perfect. Look past the negative, and find the positive. If you can't figure something out, maybe ask someone else, who might be able to help, or repair something that may turn out to be a simple fix. Not trying to put anyone down, or point fingers, but I find a good majority of negative reviews, are usually a perception of an issue, or lack thereof, or user error.
However, I would and have recommended this vacuum to many, many people in that 10 years, and will continue to do so.
I received the vacuum as a gift and the wand that was included was the wrong one and didn't fit. The company mentioned they would send a replacement part, but then informed us it would take 1-2 weeks. Now that the two weeks have passed, I haven't received any updates. When I reached out for information, I wasn't given any but was told that when it comes back in stock, I would receive an email and then I would have to contact them again to place the order. This is quite frustrating and for the price, it's completely unacceptable.
I ordered a vacuum directly from the company on December 26 at a discounted price, and what followed was one of the most confusing and unacceptable customer service experiences I've ever encountered. Here’s a timeline of events:
• I was charged the full amount at checkout.
• When I reached out to customer service, I was explicitly informed that my vacuum had shipped.
• Without any notice or explanation, I received a refund for the vacuum (not the dock).
• I was then told that the order was not canceled, just delayed.
• Later, in the same conversation, I was informed that the vacuum had been canceled, despite never requesting a cancellation.
• I received no cancellation email at any point.
• I was sent a payment link to repurchase the vacuum at a higher price.
• I paid again after being assured I would receive a refund for the difference after delivery.
• The money was withdrawn from my account.
• I was then notified that the payment had been “declined” and the order was canceled again.
At no point did the company provide consistent information. I was told multiple conflicting things: that the item shipped, that it hadn’t shipped, that it wasn’t canceled, that it was canceled, that payment succeeded, and that payment failed. While the customer service agents were polite, the underlying systems and policies are evidently flawed. I spent hours trying to resolve an issue that was not my fault, received inaccurate information repeatedly, and ended up with no vacuum, no clear explanation, and my money tied up. If the company cannot honor the price at which they sell a product, cannot accurately confirm whether an order exists, and cannot notify customers when they cancel orders on their own, consumers deserve to be informed. I would strongly advise anyone considering ordering directly from the company to think carefully.
I returned a product using the provided UPS label, delivered on December 1, 2025, but I still haven't received my refund. I attempted to reach out to customer support through chat, but they were entirely unhelpful and provided no significant updates. It's astonishing that a company with such a strong reputation can treat customers this way. The process has been slow, unresponsive, and quite frustrating – I cannot recommend depending on their support for returns.
I ordered a vacuum at the start of December, hoping to receive it by Christmas. Unfortunately, I faced one of the most exasperating online shopping experiences I've ever encountered. After several emails about shipping delays, the order was marked as “shipped” about 10 days later. However, the tracking number only showed “label created — item not received.” The carrier never had the package, and it was never actually on its way to me. When I reached out to customer support, they informed me that the item was being “returned to sender” and suggested I simply reorder. I’m unsure why I would consider reordering from a company that couldn't fulfill the initial order. They assured me that it wouldn’t happen again, but it was clear it wouldn’t arrive by Christmas. I requested to cancel the order and obtain a refund. That’s when things became even more absurd. I was told they cannot process a refund until the item is back at their warehouse — despite the fact that: • The package was never delivered to me • The carrier never received it • It’s not currently at the warehouse • I never had possession of the item at any point So somehow this “lost” package needs to return to the warehouse before I can get my money back. I also have to contact customer service again once that happens. This entire ordeal took about 40 minutes just to reach this stage, with no actual resolution. Honestly, I do not recommend ordering directly from the company online. Their customer service and refund process are not worth the hassle. If you want a product from this brand, purchase it from a different retailer that sells them. Ordering directly is a total waste of time and effort.
While the products may be functional, the customer service is severely lacking for a so-called 'luxury' brand. I spent 30 minutes in live chat with both an AI and a representative who seemed to mimic AI behavior. After providing all necessary documents and photos, they ultimately informed me that my issue wasn't covered at all. Their warranty fine print is ambiguous, allowing them to deny coverage for nearly everything. It's frustrating and makes me question the value of their products.
I was interested in a handheld vacuum advertised at $149.99 and had a question about accessories. While chatting, the price suddenly increased to $299.99. I expressed my frustration, but they refused to negotiate. I'm glad to have discovered the company's lack of integrity before purchasing. Potential buyers should be cautious.
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Authentic, different and pioneering. Dyson solves the everyday problems that others ignore.
Established in 1995 in Bath, UK, we've engineered pioneering technology for healthier homes and businesses ever since.
We research, engineer and manufacture vacuum cleaners, hair care, air treatment, lighting and hand dryers in the UK, Malaysia, Singapore and the Philippines. All of our machines are designed to be long lasting, high performing and efficient.See more
