I returned a product using the provided UPS label, delivered on December 1, 2025, but I still haven't received my refund. I attempted to reach out to customer support through chat, but they were entirely unhelpful and provided no significant updates. It's astonishing that a company with such a strong reputation can treat customers this way. The process has been slow, unresponsive, and quite frustrating – I cannot recommend depending on their support for returns.
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Authentic, different and pioneering. Dyson solves the everyday problems that others ignore.
Established in 1995 in Bath, UK, we've engineered pioneering technology for healthier homes and businesses ever since.
We research, engineer and manufacture vacuum cleaners, hair care, air treatment, lighting and hand dryers in the UK, Malaysia, Singapore and the Philippines. All of our machines are designed to be long lasting, high performing and efficient.See more