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I bought The Dyson Cinetic Big Ball Animal + Allergy back in 2015, because we had 4 pets who shed an

I bought The Dyson Cinetic Big Ball Animal + Allergy back in 2015, because we had 4 pets who shed an enormous amount of hair. My wife has extremely long red hair, that also sheds a lot. Combined with a mix of hardwood and carpeted floors in the house, and our allergies, I needed something powerful, and with a HEPA filter, that wouldn't clog. I researched a lot of vacuums from Kirby, Dyson, and other big name brands back then. I eventually bit the bullet, and bought this vacuum, and it's been by far the best one I've ever owned. I've now had it for 10 years, and it's just as good now as the day I bought it. Yes, like any appliance, you have to take care of them, and clean them once in a while. If you do, the vacuum will continue to perform like new. I've never once had to replace a part on this machine. I'm amazed even today, at how much dirt and dust it captures. Far more than any other vacuum I've seen or used, from deep in the carpet, easy maneuverability, and versatility of the attachments. I clean everything with this vacuum. I love that I can dump out the canister, without having to get my hands dirty, and go right back to cleaning, in a matter of a few seconds. It NEVER loses its immense suction power (unless of course, I accidentally sucked something large up to clog the hose, which is extremely rare). I can't give this vacuum enough praise. Was it expensive? Yes. Was it worth every penny? Absolutely. It's worth it's weight in gold.

I don't understand all of the negative reviews. Granted, I've never had to deal with their customer service side, which is probably a call center somewhere, hired out as a 3rd party, as most companies do these days. I understand sometimes things happen, or break. Quality Control misses things all the time. Some people expect a machine to do certian things, based on price or perception, that maybe just aren't realistic. Some people find the tiniest things to complain about. Sometimes it's a competency issue. There can be any number of things that cause someone to instantly be negative at something, even though it wasn't necessary the fault of the device or manufacturer. That's just the truth of things. Nothings perfect. Look past the negative, and find the positive. If you can't figure something out, maybe ask someone else, who might be able to help, or repair something that may turn out to be a simple fix. Not trying to put anyone down, or point fingers, but I find a good majority of negative reviews, are usually a perception of an issue, or lack thereof, or user error.

However, I would and have recommended this vacuum to many, many people in that 10 years, and will continue to do so.

Date of experience: Jan 14, 2026