We have been loyal customers for a while (with various products) and I recently purchased a new item. Unfortunately, it was the first time a product didn’t function properly. The lack of effective customer support has been quite revealing and extremely frustrating. The chat feature simply stopped responding, forcing me to start over, and the hotline was never available with less than a 60-minute wait after numerous attempts—they seem unwilling to engage. I reached out to a local store for assistance with a return, but they were unable to help as well. I returned the item and now I’m waiting for my refund, but once again, there has been no response or communication. We will not be buying from this company again anytime soon.
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