I bought a product last year, and it worked well for a while until the filter malfunctioned. Even after following the cleaning instructions, it would stop operating with a message indicating the filter was blocked. I tried to find a replacement filter online, but they were out of stock on the company’s website. I reached out to the support team several times for assistance. Each time, they said they could send a replacement filter, but since it was out of stock, I would have to wait. They really shouldn’t offer replacements for parts that aren’t available, especially since I had checked months before contacting them. They were unwilling to replace the product itself, and when I inquired about the delay in restocking filters, I received vague responses that didn’t answer my question. Their support felt scripted and unhelpful.
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