Review Time
I ordered airstrait from Dyson in cork, but because of some address issue it never reached me. I contacted them for a refund and they swiftly processed it for me in less than 5 days. After reading all bad prior reviews here I was very scared about my refund but they were very supportive with mine and prioritised it through and through
Absolutely shocking customer service. Bought my daughter a Bluetooth enabled air wrap for Christmas. It never worked. Logged a call on 30th of December, promised call back after call back, my most recent call was today, 07/02 Personally made 10 calls to them before they offered to take it back to repair. I don't want a repair I want a new unit as it never worked. I have no choice, either be left with a useless product or accent a repair. Abysmal customer service. Would never buy from Dyson again.
Avoid purchasing this vacuum! The battery life is terrible (currently only lasts 30 seconds), and replacement parts are costly. Given the price, it's simply not worth it. This is our third version of the same model (only because it's convenient when it functions). There won't be a fourth. Take note of our mistakes!
I am genuinely thankful to the representative who assisted me via FaceTime in replacing the head of my 8-year-old device. The head broke unexpectedly, and I was unsure where to seek repairs. I reached out to the support line and was fortunate to connect with this helpful representative. They explained the collection and repair process, reasonably priced at €89. I mentioned I had a new head that was mistakenly included with an old filter order. The representative assured me that I wouldn’t need to send the device away, as they could guide me to remove the broken head and install the new one once I confirmed I had the correct part. Despite my limited mobility and hand disability, the representative was reassuring and confident I could handle it myself. I am thrilled to have my device working again without the hassle of sending it for repairs and waiting for its return. A huge thank you to the representative for their courtesy and patience, and full praise to the company for providing an outstanding customer experience.
I want to express my heartfelt appreciation to the representative who assisted me via FaceTime in replacing the head of my 8-year-old device. The head had unexpectedly detached, and I was unsure where to turn for repairs. I called the support line and was lucky to connect with this helpful individual. They explained the collection and repair process, which was reasonably priced at €89. I mentioned that I had a new head, mistakenly included with a filter I ordered years ago. The representative assured me that I wouldn't need to send the device away, as they could guide me through removing the broken head and installing the new one once I confirmed I had the right part. Despite my limited mobility and hand disability, the representative was encouraging and confident that I could manage it myself. I am delighted to have my device working again without the need for sending it away for repairs and waiting for its return. Many thanks to the representative for their kindness and patience, and full credit to the company for delivering an excellent customer experience.
I placed a Black Friday order for a pre-order item at a significant discount and received an order confirmation. However, my payment was reverted without any notification, and after contacting support, I was informed that the order was canceled due to lack of stock. This defeats the purpose of a pre-order!
I bought a product last year, and it worked well for a while until the filter malfunctioned. Even after following the cleaning instructions, it would stop operating with a message indicating the filter was blocked. I tried to find a replacement filter online, but they were out of stock on the company’s website. I reached out to the support team several times for assistance. Each time, they said they could send a replacement filter, but since it was out of stock, I would have to wait. They really shouldn’t offer replacements for parts that aren’t available, especially since I had checked months before contacting them. They were unwilling to replace the product itself, and when I inquired about the delay in restocking filters, I received vague responses that didn’t answer my question. Their support felt scripted and unhelpful.
I contacted customer support on a Saturday afternoon from Ireland, and I was pleasantly surprised that they were open. After a brief wait, I spoke with a representative who was incredibly helpful, patient, and courteous. I explained my issue with an older model that had been functioning well but was now making strange noises. The representative guided me through troubleshooting steps, including checking for debris and even using my phone for a camera link to assist with diagnostics. They diagnosed the problem and provided a price for the necessary part, reassuring me that I could replace it myself. The part arrived on time with everything I needed for the change. I greatly appreciate the representative’s support, and I'm relieved I don't have to buy a new device just yet.
Be cautious about buying directly from the company. This is not a product review but a warning regarding their returns process, which took me months to obtain a refund. Each time, I was told it would be resolved in 5 days, but after that timeframe, the cycle would restart with no resolution. It became frustrating, and after about 2 months, I initiated a chargeback with my bank, which was sorted in about 2 weeks. If I had continued dealing with the company, I doubt I would have received a refund. My advice is to purchase from a retailer instead for a better returns experience.
I was quite taken aback when I researched the company's reputation. I see many individuals expressing dissatisfaction with the product, and I completely understand why. My first wired vacuum wouldn't even stand upright on long-pile carpets; it fell over immediately. After years, we decided to invest in another wired model, and while it does stand, it's extremely heavy and difficult to maneuver upstairs. I'm not surprised the handle has now broken away. They are expensive but plagued with minor issues, and honestly, they don’t perform any better than other premium vacuums that cost much less. This will be the last product from this brand for us.
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