I sent my air purifier for repair. At the day they received my item they said repair is not possible and they will send it back. My refun was processed but I am waiting for my item to be returned ever since 10th of November. Everytime I call customer service they just say sorry we will call back and nothing happens. They keep saying they escalated the case but that is it nothing is ever made or no solution or help really offered. When we ask for replacement or even a contact number or to talk to someone who can actually capable of helping the answer is always no. This is getting so annoying. They basically have been stalling me for more than 3 months just to send back a product and lost my 600 euro device!
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