dyson.nl

1.4
1.4 Based on 60 reviews

...

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Burcu Kavagil
Complaint – Recurring fault & repair charge dispute

I purchased my Dyson machine in 2022. Towards the end of 2024, it began experiencing repeated airflow channel blockages. I sent it for repair, and the issue was resolved at that time.Just over a year later, the exact same problem has returned. I am now being asked to pay a repair fee that is even higher than the previous one. Customer agents said that only one solution to pay this money.This raises a serious concern: should I expect to pay for the same repair every year? This feels less like a repair solution and more like an ongoing maintenance fee, which is not acceptable for a premium product.Given the recurring nature of this defect, I believe the product does not meet reasonable durability expectations.

1
Date of experience: Feb 16, 2026

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