This situation is utterly disgraceful. It's disrespectful for such a high-priced brand to rely on messaging apps for customer communication. After enduring the endless messaging ordeal and finally scheduling a pickup for faulty equipment—taking time off work—no one showed up. No calls, no apologies, no rescheduling attempts. I refuse to go through this messaging nightmare again. After this experience, I will never buy from this overpriced brand again. They treat their customers poorly.
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