I am very disappointed with the service. We paid for a vacuum cleaner last Friday. Their website stated delivery should take 24 to 72 hours. However, when I contacted support, I was informed it actually takes 3 to 5 working days (which was not mentioned on the site). Today is the sixth day, and the order still hasn't arrived. There have been no updates in a week, and tracking information hasn't changed. Customer support is only available through messaging, which feels very unprofessional for a company of this size. The replies are mostly generic, lacking real assistance. We chose this brand for its reputation, but the reality has been the opposite. Bottom line: money taken, no product, no updates, and no real support. This is unacceptable.
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