My hairdryer doesn't work, so I asked Dyson to repair it and paid 125 euros on 24 December, we agreed that the hairdryer would be picked up on 7 January. On that day no one turned up so we arranged for 10 January. On 14 January I received a payment link and asked why I had to pay again. I was told that they cancelled my case and reopened it (no one can tell me why, there are at least 3 versions from different support people) and that I got my money back and have to pay again. But I didn't get a refund or a cancellation and refund letter. So I asked them to send me some proof of refund and cancellation process. They replied that they will send sometime but they don't know when. The repair can't be started as I need to pay again, but I don't have any letters proving refunds of previous payments, I also don't have my hairdryer and I don't know any time frame. This is just a horrible service. It costs a lot of money and you just pay and get nothing. I will never buy this product again.Update: This is the worst level of service you can expect. When I finally got the letter about cancelation of first payment (after writing a bunch of reviews on social media), I paid again and I received a message that the hair dryer was not repairable for lack of spare parts. I was asked to choose repair after some time (what time?) or get a discount on the technique. with brand I do not want to contact ever again, so I asked to repair. The hair dryer was returned to me, I asked why it was returned to me, the answer was: “Hello, you are speaking with Leticia from Dyson PT, I will be happy to help you. Inna we can't keep the machine with us, you can contact us in one month, and we can collect the machine for a new repai”. I never want to deal with Dyson appliances or service again.
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