Bought a new power ball upright vacuum cleaner and the brush stopped turning within a couple of weeks. I managed to get a replacement, only for that to develop exactly the same fault a few months later. Customer services were unhelpful and implied I was doing something to break them, which was untrue. They arranged for the vacuum cleaner to be collected for repair but incorrectly completed the DPD collection so DPD just tried returning the broken machine back to me the next day. When I complained, Dyson told me I’d have to have it delivered back to me so they could rearrange a new, correct, collection but did it wrong once again, creating a ‘swap’ with DPD rather than a delivery. DPD would therefore not return my broken machine without being given a swap, which I obviously didn’t have. More calls to Dyson customer service, three unfulfilled promises to call me back within 48 hrs and still no resolution. I’ve now been without a vacuum cleaner for weeks at Christmas with two disabled children, my broken vacuum is being held by DPD (who’ve already lost it once) and Dyson aren’t doing anything. I’ll never buy a Dyson again.
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