Review Time
I received the incorrect model, and what should have been an easy resolution has turned into a frustrating ordeal. Following the provided instructions, I returned the wrong item and placed a new order in November. Two months later, I am still struggling to get my refund. The customer support is incredibly unsatisfactory; on messaging platforms, they only offer scripted replies like 'we are working on it' without any real updates. I have now had to reach out to public authorities to seek a resolution. I STRONGLY ADVISE AGAINST ORDERING DIRECTLY, as their after-sales support is a complete disaster.
Caution: Avoid This Product The support for this item is the worst I've ever experienced. It's been nearly two months since they charged me £100 to collect and repair a nearly new heater. I've had three scheduled appointments for collection, but they never showed up. I'm currently in touch with a lawyer to file an official complaint.
I wish I could rate this lower. It's a complete rip-off. The vacuum cleaner I bought was at least five times more expensive than others, but it broke down just over a year later. Now that it's out of warranty—just a month long—I have to pay outrageous prices for replacement parts. This is absurd. The customer support is also very disappointing. I certainly didn't expect this. I've learned my lesson. Never again!
Wish I could give 0 stars. Absolute rip off. Their hoover cost at least 5 times the price of other ones, yet, they break after just over a year. Since it’s no longer under warranty (of literally one month), I have to pay even more extortionate prices for parts. Ridiculous. Customer service is appalling too. Wow, I was not expecting that. Lesson learned. Never again!
I have a Dyson d10 and it is absolutely useless! Bought on 7th September 2025. It clogs up so quickly and won’t empty fully unless I put my hand in to loosen dirt. Even then it sometimes stays clogged up! I paid £300 for something that doesn’t work properly! Spoke to customer services, who was as helpful as a chocolate teapot! The wand is really so stiff to get on and off… her answer to this was, well at least it won’t fall off! Absolutely disgusted with the product and aftercare. Do yourselves a favour and get a Shark. Been a Dyson customer for 20 years, will never buy one again!
ordered my Dyson on the 1st of December with the promise of next-day delivery, and today is the 4th, yet my parcel is still showing “at pickup point” on the tracking. I’ve been calling customer service and using the digital assistant for the past two days, and all they tell me is to “wait 24–48 hours.” Nothing has changed at all. I’ve clearly informed them that I have a flight soon, but no one seems to care. This is extremely disappointing. For such an expensive brand, I did not expect such a cheap and unreliable delivery service.
Still waiting for my refund even though I have proof that it was received by Dyson on the 6/11/25! I have spoken to a number of the customer service team who say they will escalate the query!!!! As you can imagine I am truly disappointed with what should be a well oiled machine!
Bought a new power ball upright vacuum cleaner and the brush stopped turning within a couple of weeks. I managed to get a replacement, only for that to develop exactly the same fault a few months later. Customer services were unhelpful and implied I was doing something to break them, which was untrue. They arranged for the vacuum cleaner to be collected for repair but incorrectly completed the DPD collection so DPD just tried returning the broken machine back to me the next day. When I complained, Dyson told me I’d have to have it delivered back to me so they could rearrange a new, correct, collection but did it wrong once again, creating a ‘swap’ with DPD rather than a delivery. DPD would therefore not return my broken machine without being given a swap, which I obviously didn’t have. More calls to Dyson customer service, three unfulfilled promises to call me back within 48 hrs and still no resolution. I’ve now been without a vacuum cleaner for weeks at Christmas with two disabled children, my broken vacuum is being held by DPD (who’ve already lost it once) and Dyson aren’t doing anything. I’ll never buy a Dyson again.
Don't order anything from those thefts! I have returned AirStraight and I am waiting since 11th of November for refund. It has been approved and I have confirmation email but no money. None in customer service have any answers, they just "raising to relevant tem" and promise contact but the are not contacting me. Never again!!!!
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