I received the incorrect model, and what should have been an easy resolution has turned into a frustrating ordeal. Following the provided instructions, I returned the wrong item and placed a new order in November. Two months later, I am still struggling to get my refund. The customer support is incredibly unsatisfactory; on messaging platforms, they only offer scripted replies like 'we are working on it' without any real updates. I have now had to reach out to public authorities to seek a resolution. I STRONGLY ADVISE AGAINST ORDERING DIRECTLY, as their after-sales support is a complete disaster.
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