Dear Dyson,You have lost a customer for life. My Dyson V8 Absolute serial number W2R-US-SJE1782AI have been a 15 year Dyson Customer having purchased one cannister vacuum and three battery stick vacuums. The initial suction and reliability of the stick vacuums is impressive… until you hit the the end of year one. This is when things start to go wrong. We have two different locations where we use two Dyson stick vacuums and we spend an equal amount of time at each location. On average, our Dysons are used 15 minutes per week, primarily hardwood floors so we are not using the powerhead. With all three battery vacuums, the units start to go into a “pulse” mode, where it is almost like the unit is starved of “air” and then they simply shut down. Dyson website and YouTube all confirm that you need to ensure that filters are cleaned and there is no debris or impediments in the assembly. Finally after this happening with our third Dyson, I decided to put in a warranty claim. THIS WAS THE START OF THE WORST EMAIL EXCHANGE AND CUSTOMER SERVICE I HAVE EVER RECEIVED. Seven emails from Dyson, all from different people, all advising me what I need do, even though my information to them covered this off in detail. They will do everything that they can to not provide you with their contact information for a warranty department. DO NOT BUY A DYSON STICK VACCUM. IT WILL FAIL, YOU WILL NOT GET CUSTOMER SERVICE AND YOU WILL BE OUT AN EXTRAORDINARY AMOUNT OF YOUR HARD EARNED DOLLARS. THANKFULLY I PURCHASED THIS ITEM AT COSTCO SO I WILL BE ABLE TO RETURN IT. I WILL NEVER PURCAHSE A DYSON PRODUCT AGAIN.
Claim your business profile now and gain access to all features and respond to customer reviews.
Dyson vacuum cleaners, hair dryers, airwrap, air purifiers, humidifiers, bladeless fans, hand dryers and led lighting.