Review Time
Replacement Process Left Me With an Unusable Product
I have been attempting for months to resolve an issue with a product replacement through Dyson, and despite repeated emails and follow-ups, the matter remains unresolved.
My original Airwrap had a warranty issue and was replaced with a Supersonic unit which is a different unit. I trusted that Dyson’s replacement process would ensure full compatibility and functionality with the attachments with came with the original unit. Although they were not. I did not immediately use it, as I own other Dyson hair products.
It later became clear that the attachments I had retained from my original Airwrap do not fit the replacement unit provided. As a result, I now have a Dyson device that is effectively unusable.
This is not a warranty issue, nor is it due to misuse. The issue arose from Dyson’s own replacement process, which failed to provide either a compatible product or the appropriate attachments.
For a premium brand at this price point, I expected a significantly higher standard of customer care and resolution. Instead, my emails have gone unanswered or received what appear to be automated responses that do not address the substance of the issue.
This has been one of the worst warranty experiences I have ever had.
I have been waiting for over two months for a warranty replacement in Canada.
During this time, Dyson has:
- Sent the wrong model multiple times
- Provided conflicting information in writing
- Asked me to wait repeatedly for issues caused entirely by their own internal errors
- Failed to provide shipping confirmation or a clear delivery timeline
I was without a heating unit during winter while being told to “wait again” after each mistake.
Despite multiple escalations, the process continues to be mishandled.
This is not a product issue — this is a serious customer service and accountability failure.
I would not recommend Dyson Canada based on this experience.
The newest models simply do not hold up. The filter design is confusing and clogs easily, requiring more frequent changes than before. I used my previous model regularly for years, while the new one failed within a year. The plastic quality is disappointing. I wouldn’t invest in a new model again; it’s not worth the expense.
The latest generation of products simply does not last. The filter design is ineffective, leading to frequent clogs and making cleaning a hassle. It requires more regular changes than older models. My previous model lasted for years, while the new one failed within a year, requiring numerous replacements. The quality is disappointing, and I wouldn’t consider purchasing again.
I had to rely on online service since the phone support was ineffective. The experience was frustrating with unprofessional treatment and pointless questions after a long wait. I bought a vacuum six months ago, and when the battery failed, I was told it wasn't covered under warranty and offered a costly replacement. I would strongly advise against dealing with this company.
I ordered a supposedly new product but received one that was clearly used, with damaged packaging and scratched parts. After providing evidence, the company acknowledged the mistake but was unhelpful in expediting the exchange. Their solution involved an unreasonable waiting period, and the overall customer service experience was frustrating, especially given the personal significance of this purchase. I opted for a refund and will not be returning.
I had a terrible experience ordering from the website. My orders were canceled, and the payment link provided was non-functional. After spending hours trying to get help, the support team only suggested visiting a physical store. This was the worst customer service I have ever encountered.
The warranty program offered is frustrating and ineffective. After eight months of trying to get a replacement part for my vacuum, I still have not received any resolution. Communication is lacking, and the process is overly complicated. This will be my first and last purchase from this company.
If I could give zero stars, I would. My order was canceled without my consent, and despite making a significant payment, I received no shipping confirmation. Customer service provided conflicting information, and my experience was riddled with delays and misinformation. Overall, their service is unprofessional and frustrating.
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Dyson vacuum cleaners, hair dryers, airwrap, air purifiers, humidifiers, bladeless fans, hand dryers and led lighting.
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