This has been one of the worst warranty experiences I have ever had.
I have been waiting for over two months for a warranty replacement in Canada.
During this time, Dyson has:
- Sent the wrong model multiple times
- Provided conflicting information in writing
- Asked me to wait repeatedly for issues caused entirely by their own internal errors
- Failed to provide shipping confirmation or a clear delivery timeline
I was without a heating unit during winter while being told to “wait again” after each mistake.
Despite multiple escalations, the process continues to be mishandled.
This is not a product issue — this is a serious customer service and accountability failure.
I would not recommend Dyson Canada based on this experience.
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Dyson vacuum cleaners, hair dryers, airwrap, air purifiers, humidifiers, bladeless fans, hand dryers and led lighting.