Replacement Process Left Me With an Unusable Product
I have been attempting for months to resolve an issue with a product replacement through Dyson, and despite repeated emails and follow-ups, the matter remains unresolved.
My original Airwrap had a warranty issue and was replaced with a Supersonic unit which is a different unit. I trusted that Dyson’s replacement process would ensure full compatibility and functionality with the attachments with came with the original unit. Although they were not. I did not immediately use it, as I own other Dyson hair products.
It later became clear that the attachments I had retained from my original Airwrap do not fit the replacement unit provided. As a result, I now have a Dyson device that is effectively unusable.
This is not a warranty issue, nor is it due to misuse. The issue arose from Dyson’s own replacement process, which failed to provide either a compatible product or the appropriate attachments.
For a premium brand at this price point, I expected a significantly higher standard of customer care and resolution. Instead, my emails have gone unanswered or received what appear to be automated responses that do not address the substance of the issue.
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Dyson vacuum cleaners, hair dryers, airwrap, air purifiers, humidifiers, bladeless fans, hand dryers and led lighting.