This is the second time I'm facing problems with payment methods. When attempting to pay or add a new card, I receive an error message and cannot proceed. Previously, when I reached out for assistance a few months ago, the representative was unable to help and suggested I create a new account instead. I followed this advice, but it resulted in losing access to a voucher that was available to me. The problem resolved itself eventually, leaving the original account unused while I operated on the new one. Today, I received another voucher for the original account and tried to place an order, but encountered the same errors with no resolution. After an hour of troubleshooting, the agent mentioned they would escalate the issue to the appropriate department. This experience is frustrating and unacceptable, as I may lose the chance to utilize my account and the benefits I've accumulated over time.
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e-FOOD is an Online food ordering platform that allows users to order food from local restaurants through a web page and an app.