No longer trustworthy for us. Originally a reliable service and still to some locations for us, however it has spiralled into massive delays and poor customer service, where our largest customer, a Govt department, had to send staff to thier local depot to retireve two shipments today. One of them was shipped on the 22nd of Feb and spent a month at the delivery depot, 10km for the delivery address. That depot is a local sub-contractor. Customer service is quick to acknowledge a queary but that's as far as it goes. No follow-up on the outcomes and you must keep an eye on tracking and re-lodge a complaint or enquiry. It is possible to phone customer service via the parent, Hunter Express, but the outcome is no better than an email and there appears no desire amongst staff to do more. Possibly due to the inability of the business to function properly, the staff have given up as well. Requst for a refund was refused, proceeding to Fair Trading. This has been a damaging experience.
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