Booked a time and day for collection. Driver arrives after that time and it’s closed. I get an email to tell me with a link that doesn’t work to rebook.I email them and get no reply, I email them again and get no reply. I called Hunter Express, which appears to be the same company with a different name. They tell me they’re not the same company, they’re different teams (???). Tells me they can’t do specific time pick ups, can’t tell me why it’s an option on the booking form, tells me a driver is on the way now despite being told the business is closed now. Upon telling her to cancel the collection and refund me she can’t tell me how long a refund will take because it’s a different company. I point out that when I emailed e-go I got a confirmation email from Hu tee Express, and that she was able to look up my order details but can’t answer my questions because they’re a different company. She hung up.Avoid e-go and Hunter Express at all costs.The only thing they do quickly and reliably is take your money.
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