Despite my numerous recent communications to the Freeholder regarding the need to replace the current property managers, I have not received any replies for months. The ongoing issues include: 1. Lack of clear communication channels, 2. Non-compliance with complaint procedures requiring timely responses, 3. Delays in providing audited financial records, 4. Inadequate maintenance of administrative records, 5. Insufficient notice for management meetings, 6. Untrained staff lacking respect for vulnerable homeowners, 7. Failure to process Section 20 Notices appropriately, 8. Risks to lessees from potential abuse, including tampering with internal communications, 9. Misleading information regarding lease age restrictions, and 10. Redefining our retirement block without proper care services. I am losing faith that my messages are reaching the Freeholder through the service, as they do not respond to my emails either.
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Market leaders in the asset management of freehold and leasehold properties in the UK on behalf of Landlords. Dedicated to providing an effective service to homeowners in connection with our clients’ freehold or leasehold ownership.