Name: e-m.uk.com
Telephone: 000000000
Rating: 1.2

Gary & Bianca Guest

So pleased to have sold my leasehold flat...to be rid of E&M. A licence to print money and abuse hom

So pleased to have sold my leasehold flat...to be rid of E&M.
A licence to print money and abuse home owners.
The costs throughout my tenure were awful.
The Government should stop this rip off.

Date of experience: Feb 09, 2026

Reginald Brown Guest

1 month ago

Lack of Response to Urgent Requests

Despite my numerous recent communications to the Freeholder regarding the need to replace the current property managers, I have not received any replies for months. The ongoing issues include: 1. Lack of clear communication channels, 2. Non-compliance with complaint procedures requiring timely responses, 3. Delays in providing audited financial records, 4. Inadequate maintenance of administrative records, 5. Insufficient notice for management meetings, 6. Untrained staff lacking respect for vulnerable homeowners, 7. Failure to process Section 20 Notices appropriately, 8. Risks to lessees from potential abuse, including tampering with internal communications, 9. Misleading information regarding lease age restrictions, and 10. Redefining our retirement block without proper care services. I am losing faith that my messages are reaching the Freeholder through the service, as they do not respond to my emails either.

Date of experience: Jan 13, 2026

Hubert Sanders Guest

1 month ago

Excessive Fees for Permissions

If you ever plan to rent out your flat, be prepared for outrageous 'Consent' fees. These include a hefty transfer fee and an online registration charge that applies to each new tenant. It feels like a blatant rip-off.

Date of experience: Jan 13, 2026

Edelegg62 Guest

1 month ago

FAILURE TO ADDRESS SERIOUS CONCERNS

Despite my numerous requests to the management regarding the replacement of the current property managers, I have received no replies for months. The service continues to lack transparency in communication, proper complaint handling, timely financial accounting, and the safeguarding of residents. There have been serious issues of criminal damage and miscommunication about lease terms, leaving me with no confidence that my concerns are being heard.

Date of experience: Jan 08, 2026

Nathalie Guest

2 months ago

A Nightmare Experience

Unfortunately, giving zero stars isn't an option. The level of bullying from this company is unprecedented. They have taken my mother-in-law's inheritance and continue to demand more, despite her passing over two years ago. Selling her retirement property has been impossible, and the pressure on my husband, the executor, has taken a toll on his mental health. This company has made our lives a misery.

Date of experience: Jan 02, 2026

FP6 Guest

2 months ago

Frustrating Payment Reminders

I keep receiving reminders for payments I've already made, which is incredibly frustrating.

Date of experience: Dec 19, 2025

Niall Hughes Guest

2 months ago

Endangering Lives for Profit

This company is putting lives at risk purely for profit.

Date of experience: Dec 10, 2025

Maggie Ross Guest

2 months ago

One Star Only Because It’s the Minimum

The lack of response to emails is appalling, and contacting them by phone is a challenge. I just want to make a payment, but the process is incredibly frustrating.

Date of experience: Dec 06, 2025

Percival Ross Guest

3 months ago

Inadequate Property Management

I have been without water for four months. Initially, I was told the issue was internal, leading me to hire several plumbers. Eventually, it was confirmed that the problem was external, yet four months later, nothing has been done.