Called the customer service four times in the past year for four different issues and had four completely different experiences ranging from genuinely excellent to deeply frustrating. Same bank, same phone number, wildly different outcomes depending entirely on who picked up. The good interactions were really good, knowledgeable, efficient, actually empowered to resolve things. The bad ones felt like talking to someone reading from a manual who could not deviate from the script regardless of what I said. Three stars because the average is fine but the variance should not be this wide at a bank this size.
Claim your business profile now and gain access to all features and respond to customer reviews.
The largest banking company in the United States.
