Review Time
Called the customer service four times in the past year for four different issues and had four completely different experiences ranging from genuinely excellent to deeply frustrating. Same bank, same phone number, wildly different outcomes depending entirely on who picked up. The good interactions were really good, knowledgeable, efficient, actually empowered to resolve things. The bad ones felt like talking to someone reading from a manual who could not deviate from the script regardless of what I said. Three stars because the average is fine but the variance should not be this wide at a bank this size.
Called the customer service four times in the past year for four different issues and had four completely different experiences ranging from genuinely excellent to deeply frustrating. Same bank, same phone number, wildly different outcomes depending entirely on who picked up. The good interactions were really good, knowledgeable, efficient, actually empowered to resolve things. The bad ones felt like talking to someone reading from a manual who could not deviate from the script regardless of what I said. Three stars because the average is fine but the variance should not be this wide at a bank this size.
Have been a Chase customer for about eight years primarily because of the Sapphire Reserve card which is genuinely one of the best travel credit cards available and earns its annual fee if you use the benefits correctly. The checking and savings accounts attached to my profile are thoroughly unremarkable though. Savings rate is essentially zero, checking has the balance requirements mentioned by everyone, and the one time I needed a personal loan the rate they offered me was not competitive. Chase earns its stars from the credit card side and coasts on the banking side.
The reason I joined chase as my 2nd bank was because they are the best face to face bank for my needs to be absolutely met with the best and most courteous tellers and GM and Regional Mang's. I've been very happy with them! Coming back to them as my 2nd was the best move for me to make. Plus me having to put a shout out to the Yucca Valley,CA. Branch of chase for the greatest people I've had to deal with for restarting a new account. To the regional mang...ma'am thank you for your kindness in dealing with the scam I brought to your attention I really appreciate your help and understanding in that matter 💯🔥😁.
Years ago, I chose this bank for a business account to import goods from overseas. They lost our very first wire and could not find it for close to 60 days. Set our timeline back 2 full months without any legitimate reason/s for their losing our funds. They had no remedies and were completely incompetent in tracking down the 5-figure wire.I moved to a location where there was a branch near me and have been doing business with them for a few years now, unscathed. They have given me excellent lines of credit/offers, etc. Their apps and CS are easy to deal with.
My experiences with chase have mostly been good up until recently .my wife and I returned from a trip to Bermuda. While there I had to withdraw Bermuda currency. I still had 50 dollars Bermuda dollars left so I tried two chase banks in the vicinity of my job. Both kindly refused to exchange the currency. I called customer service and the representative told me it was each branch discretion to accept or not and advised me to call banks in my neighborhood. I did send a email asking if I could be notified of a branch that accepts the money but to no avail.
I would not even give them one star!After 30 years of banking they let someone file a fake power of attorney and add themself to her bank account! They told the bank she had Alzheimer’s!After several tries to remedy this condition my 85 year old mother was exhausted! We showed them she legally rescinded the fake POA! We recorded it at the Courthouse! They let an arrogant grandson disrespect her and his father and get away with his continued fraud and harassment! We had to get our local police involved and Chase never got her money back to her account!Ludicrous!
Deliberate obfuscation, deliberate removal of access to phone support if you lose your card. The phone tree is deliberately designed so you CAN NOT get access to a phone rep to cancel your account or get service regarding automatic payments. This is to prevent you from STOPPING automatic payments. Answer is to call a different number like brokerage and tell them they story
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