I've been trying to resolve an issue with a missing in-game reward through the support team for a while now. I’m missing a twitch drop from the beta, and while other drops have worked fine, the one I need hasn’t been credited for some reason. The support team keeps insisting I use a live chat feature that appears unavailable in my region. Their email responses seem disconnected from my situation, despite providing them with screenshots showing the issue. It feels like I’m stuck in a loop—first they acknowledge my ticket, then suggest I discuss it elsewhere, and then just repeat troubleshooting steps that I’ve already mentioned don’t help. This has been going on for a month, and I’m really frustrated with the lack of progress.
Claim your business profile now and gain access to all features and respond to customer reviews.
Electronic Arts (EA) the world's leading independent developer and publisher of video games for PC, Wii, Xbox, PlayStation, Mobile, Online, PSP, and Nintendo DS.