*UPDATE: Company has contacted me to confirm cancellation and refund being issued. Hope they can resolve their issues and remember their subscription customers while they're pursuing new customers and overwhelming their order and shipping departments.*I have been purchasing from this company since 2020 and their products are good. However, I have now had an issue with a subscription order not being fulfilled, and my credit card was charged almost 3 weeks ago. I have reached out to the company 4 times now. I had one reply to my original message, saying that they were experiencing a "higher than normal order volume" and would look into my order right away -- I have had no updates. There is no customer service phone number and the only way to contact them is via a message form on their website, or through email. This has been super disappointing, and sadly I could not (now) recommend ordering from them, if this is how they conduct business. The only thing I have now asked of Each & Every, is to refund my money for something that they never sent. I was super excited to support a small business with a clean and ethical product, but when companies lose sight of customer service... well, no offense but my hard-earned money will go elsewhere. Whatever issues they are having, I sincerely hope they are able to resolve them, but this will sadly be my last purchase.
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