I placed an order online via their NZ site 01/12/24 a week later it had not arrived, i used the enquiry form and never got a reply. I then used the support@ email address a few days later and got a response advising they were out of stock but expected items within a couple days. They offered me the option to get a refund or change product selection. I went back advising my preference. 18 days since placing my order and money being deducted immediately from my credit card i still have received no products and no further responses from them on my order or request for a refund. This is such a poor experience i can't believe it. They are incredibly unresponsive. I do not recommend them at all.
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