I want to share my experience, as there were significant issues with the app's time tracking compared to the providers. This discrepancy means that even if the app indicates I have 12 hours to finish a level for a reward, the provider can still deny payment if they believe I didn't complete it on time. I have timestamped screenshots showing that the app confirmed my eligibility for the reward after I finished the level. I even contacted the support team shortly after realizing my level wasn't tracked correctly, and at that point, I had already met the required criteria according to the app. I provided evidence before the app stated my time had expired. The support team advised me to wait three business days, stating it sometimes takes time for updates to reflect in the app. I complied and waited. However, on the third business day, when I followed up, I was informed that I had not completed the level on time according to the provider, so I would not be compensated. I submitted timestamped evidence on the day of completion and again during my follow-up. The timestamps clearly showed my progress and the completion date. I find it hard to believe they didn't have access to my earlier submission. I shouldn't have had to resend that information! Today, I was even asked to provide a screen recording showing where in the app it indicated my timely completion. Now, three days later, the app no longer reflects what it did on the day I completed the level, yet my screenshots and chat records with support confirm everything. If they needed a recording, I should have been informed right after I reached out for help. Instead, I was reassured it would be resolved. I even sent a screen recording of my support chat from the day of completion, which they already had access to. I wish I could share those screenshots to show what I saw in the app. If this service wants to differentiate itself from other unreliable apps, they must address the time tracking issues and ensure synchronization with their providers. Customers should not be penalized for information that wasn't communicated to them! When a customer presents proof of miscommunication regarding deadlines, the company should acknowledge their error and support their customers. I am extremely disappointed, especially since I appreciated the support staff until now. I have been cautious about such platforms due to past experiences, but I was reassured by the support team's friendliness. Unfortunately, I've faced similar excuses from other services before, which is why I documented everything this time. In the end, my evidence was disregarded, and they chose not to compensate me. Caution is advised!
Claim your business profile now and gain access to all features and respond to customer reviews.
