We have been customers of Earth Class Mail (Now: LegalZoom Virtual Mail) for over a decade and, until recently, were satisfied with the service. However, since the company was acquired by LegalZoom, the quality has plummeted dramatically, culminating in a recent experience that has forced us to cancel our account and warn others.Here's a breakdown of the problems:* Delayed Notifications: Notifications of new mail are consistently delayed, sometimes for days or even weeks. This makes the service practically useless for time-sensitive documents.* Unreliable Shipping: Even when we do get notified, actually getting the mail shipped is unreliable. We've experienced significant delays and sometimes inexplicably blocked from accessing our own mail.* Terrible Customer Service: Customer service is slow to respond and unhelpful. We were given conflicting information and ultimately had to repeatedly escalate our requests to get any attention.* Data Privacy NIGHTMARE: Their "privacy" policy is vague and offers little to no protection, and we have serious concerns about their compliance with GDPR. They want access to scan, store, and potentially share incredibly personal information, including photo identification, with little explanation of how this data will be secured.* High Risk of Identity Theft In the likely event that LegalZoom's database is hacked, any customer is at high risk of identity theft. Your bank accounts, credit cards, mortgage, and any other personal information is at risk.In short, what was once a reliable service is now a risky, unreliable, and frankly, frightening operation. The combination of poor service and egregious data privacy practices makes Earth Class Mail (LegalZoom Virtual Mail) a service to be avoided at all costs. We are actively seeking a new provider and strongly advise others to do the same. The potential for identity theft and the complete lack of customer care are simply unacceptable.
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Since 2004, Earth Class Mail has scanned more than 10 million pieces of mail and deposited over $1 billion in checks. The company has helped thousands of customers, including companies like Zapier, Reddit, and Lyft, access their postal mail 24/7, from any device. Customers get secure, searchable, and easy to forward PDFs, automatic check deposit, and integrations with popular cloud-based applications like Google Drive and Bill.com — all without ever touching an envelope. Earth Class Mail makes it easy to get started with their team of helpful onboarding specialists. Visit https://www.earthclassmail.com/ to learn more. See more
