I decided to go with Earthlink bc the customer service rep told me Earthlink has excellent service and customer service and that if I have any issues and they would make it right. I got Earthlink approximately 3 weeks ago. I have Google/Nest and Google devices. All of them are Google/Nest and/or Google. It was extremely difficult getting them to link up with the Earthlink internet. None of my cameras or doorbell will hook up to my Earthlink internet. After 3 weeks of trying, no luck. I contacted Earthlink via text chat. That text chat started at 3:34 pm. There was a 2 to 4 minutes pause between each text - not due to me, but by whomever was sending me texts. They apologized bc the rep said he/she was chating with several other ppl. At 4:28pm the text/chat ended with the rep telling me to call the manufacture of my devices for help. The rep also referred me to "EasyTech Remote Tech Support for only $9.95 a month. You have got to be kidding me. This isn't the outstanding service that customer service promised me when trying to sale me into using Earthlink. From what I read online, I am not the only one having this problem. Why didn't the customer service rep not tell me that? If Earthlink is so wonderful and outstanding, then why didn't they say some users are having difficultly getting their devices to connect?? That is just bull. I haven't had Earthlink for a full 3 weeks yet and I'm already disgusted with them. Another question; Why does Earthlink have to charge a $300.00 cancellation fee if they are so great and customers are so happy? False advertising!
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EarthLink is a top U.S. internet service provider delivering wired and wireless access to more homes and small businesses than any other ISP. EarthLink offers the right technology at the right price to create the right connection for customers.
Consumers voted EarthLink the number one ISP in America in both 2020 and 2021. We took the top spot in HighSpeedInternet.com’s rankings for overall customer satisfaction, earning first place in all four major categories: price, speed, reliability, and customer service two years in a row.See more
