Review Time
I decided to go with Earthlink bc the customer service rep told me Earthlink has excellent service and customer service and that if I have any issues and they would make it right. I got Earthlink approximately 3 weeks ago. I have Google/Nest and Google devices. All of them are Google/Nest and/or Google. It was extremely difficult getting them to link up with the Earthlink internet. None of my cameras or doorbell will hook up to my Earthlink internet. After 3 weeks of trying, no luck. I contacted Earthlink via text chat. That text chat started at 3:34 pm. There was a 2 to 4 minutes pause between each text - not due to me, but by whomever was sending me texts. They apologized bc the rep said he/she was chating with several other ppl. At 4:28pm the text/chat ended with the rep telling me to call the manufacture of my devices for help. The rep also referred me to "EasyTech Remote Tech Support for only $9.95 a month. You have got to be kidding me. This isn't the outstanding service that customer service promised me when trying to sale me into using Earthlink. From what I read online, I am not the only one having this problem. Why didn't the customer service rep not tell me that? If Earthlink is so wonderful and outstanding, then why didn't they say some users are having difficultly getting their devices to connect?? That is just bull. I haven't had Earthlink for a full 3 weeks yet and I'm already disgusted with them. Another question; Why does Earthlink have to charge a $300.00 cancellation fee if they are so great and customers are so happy? False advertising!
5 days ago my passwords were invalid. I use a script writer to enter all my passwords so it was not from this machine. when i contacted customer service i was sent to an email repair specialist. They never picked up the call. I tried their chat box. Again the email agent never responded. I tried their text box. no response. All these were tried 2 or 3 times each day. I called the Atlanta number to complain. No one answered the phone. The two times i was able to speak to someone the volume was so low I could not understand them and the accent was extreme..
If having a stable Internet connection matters to you, steer clear of this service! My connection has been down for two weeks, and despite making 24 technical support calls, there has been no improvement. I am missing critical Emails related to my health, finances, and essential services. This situation has compelled me to report the issue to the regulatory authority and consult my attorney! It's astonishing that a major communication provider cannot resolve such a problem.
I would never recommend this service. They lack their own technicians and simply subcontract work out. After canceling my service, I was hit with a $300 early cancellation fee that was not clearly stated, only buried in the fine print of the agreement. They practically forced me to purchase the router since they don’t accept returns, indicating they don’t even have their own equipment. It feels like a company profiting from hidden fees and relying on others' products. Additionally, the Internet was excellent for the first week or two, but then it slowed down drastically. I was paying for a half gig but only getting about 70 Mbps on average.
The installer demonstrated great expertise and finished the installation quickly. However, I'm facing one issue that I haven't resolved yet... I can't print anymore. I'm unsure what went wrong when the router was replaced.
After being a customer for a year, I encountered an outage that disrupted my internet service. Unfortunately, I faced multiple hang-ups during my attempts to get assistance. It seems that when the support team found the situation challenging, they would simply disconnect the call. On one occasion, they even dismissed my issue by stating that fixing my TV was not their concern. This led me to cancel my service and switch to another provider.
After being a customer for a year, I faced issues with an outage. I experienced three hang-ups while seeking assistance, and tech support was unhelpful. They even suggested fixing my TV, which isn't their responsibility. I decided to cancel and switch to another provider.
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EarthLink is a top U.S. internet service provider delivering wired and wireless access to more homes and small businesses than any other ISP. EarthLink offers the right technology at the right price to create the right connection for customers.
Consumers voted EarthLink the number one ISP in America in both 2020 and 2021. We took the top spot in HighSpeedInternet.com’s rankings for overall customer satisfaction, earning first place in all four major categories: price, speed, reliability, and customer service two years in a row.See more
