Update on the situation with Earthlink. They sent me a return label to mail back my equipment, I slap it on the box, drop it off at the UPS store, thought everything was over. Nope, it shows up back at my door two days later. I call them to see what had happened, we couldn't figure it out so the customer service rep says they will resend a label and we will try again. I specifically asked her to note that I am attempting to return the router so as to not encure a $400 equipment fee to which she assures me that when the label is reprinted the clock for that fee resets. Not true. That was 5 days ago and I just got billed a $400 equipment charge. Even in cancelling they will try to take your money. Since Samantha responds quickly on here this is my first place to turn but Earthlink is getting a call tomorrow as well to try and figure out what the heck is going on.
Claim your business profile now and gain access to all features and respond to customer reviews.
EarthLink is a top U.S. internet service provider delivering wired and wireless access to more homes and small businesses than any other ISP. EarthLink offers the right technology at the right price to create the right connection for customers.
Consumers voted EarthLink the number one ISP in America in both 2020 and 2021. We took the top spot in HighSpeedInternet.com’s rankings for overall customer satisfaction, earning first place in all four major categories: price, speed, reliability, and customer service two years in a row.See more
